Terms & Conditions

These Terms and Conditions (the "Terms") govern your relationship with the operator of the online gambling services offered under the Rainbow Riches Casino brand at rainbowrichas.com for the United Kingdom market, project identifier Rainbow Riches Casino. By creating an account or using the services (the "Services"), you agree to be bound by these Terms. Effective date: 1 January 2026 (last updated in 2026).

Definitions

In these Terms, unless the context otherwise requires:

"Operator" means Gamesys Operations Limited, a company within the Bally's Corporation group, which operates Rainbow Riches Casino for UK customers under licence number 38905 issued by the UK Gambling Commission.
"Website" or "Platform" means the online gambling platform available at https://rainbowrichas.com and any sub-pages, including /terms, /privacy and /responsible-gaming.
"User", "you", "your" means any person who accesses the Website and/or opens an account to use the Services.
"Player Account" or "Account" means the personal online gambling account opened and maintained by you with the Operator on the Website.
"Bet", "Wager" or "Stake" means any sum of money risked by you on a game or event offered on the Website, whether using cash funds or, where permitted, bonus funds.
"Games" means any casino, slot, bingo, live casino, or other gambling products made available on the Website.
"Bonus" or "Promotion" means any welcome offer, free spins, bonus funds, cashback, prize draw or other promotional benefit credited to your Account subject to specific terms.
"Bonus Funds" means any non-withdrawable funds credited to your Account as part of a Promotion, which may be converted into withdrawable cash only after satisfaction of the applicable wagering requirements.
"Real Money Balance" means funds you have deposited and any winnings derived from such funds (and from completed wagering of bonuses) that are available for withdrawal, subject to these Terms.
"ADR Provider" means an Alternative Dispute Resolution provider approved by the UK Gambling Commission, currently IBAS (Independent Betting Adjudication Service) for disputes relating to UKGC licence 38905.
"UKGC" means the UK Gambling Commission, which regulates the Operator in Great Britain under licence number 38905.
"Gibraltar Licence" refers to the remote gambling licence RGL No. 46 issued by the Gibraltar Gambling Commissioner to the Operator for use outside the UK; this does not regulate gambling services provided to you as a customer located in the United Kingdom.

Account Registration

Eligibility and Age Verification

Minimum age: You may only open an Account and use the Services if you are at least 18 years old and legally permitted to gamble in your jurisdiction. Access to the Services from the United Kingdom is restricted to persons aged 18+ physically located in the UK.
Location restrictions: You must not use any VPN, proxy, or similar technology to disguise your location or to access the Services from a jurisdiction where online gambling with the Operator is illegal. Use of VPNs or other circumvention tools may lead to account closure and confiscation of winnings in line with these Terms and the Operator's UKGC obligations.
One account policy: You may hold only one Player Account for Rainbow Riches Casino at rainbowrichas.com for the UK market. Duplicate accounts may be closed, and balances handled in accordance with these Terms.

Account Creation Process

Registration details: To register, you must complete the online sign-up form, providing full name, date of birth, residential address, email address, mobile number and other requested information. You confirm that all information is true, accurate and complete and you agree to keep it up to date.
Email and contact verification: The Operator may require you to verify your email address and/or mobile number, for example by clicking a verification link or entering a code sent to you. Failure to complete these steps may result in restricted access or account closure.
Know Your Customer (KYC) checks: In line with UK anti-money laundering and safer gambling regulations, the Operator will carry out identity, age, source of funds and affordability checks before allowing gambling and, in any event, before processing withdrawals. You may be asked to provide documents such as a passport, driving licence, utility bill, bank statement, payslip, or other evidence as reasonably required.

User Obligations and Security

Accuracy of data: You must not provide false or misleading information. If the Operator reasonably suspects that provided information is incorrect, incomplete, or cannot be verified, it may suspend or close your Account and may withhold funds where required by law or regulatory guidance.
Password and access security: You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your Account. You must not share your credentials with any third party. If you suspect that your Account has been compromised, you must notify the Operator immediately via the contact methods set out in these Terms or on the Website.
Use for yourself only: You may not permit any other person to access or use your Account, including any person under the age of 18. Allowing another person to gamble using your Account constitutes a serious breach of these Terms and may result in account closure and forfeiture of funds where legally justified.
Verification before withdrawal: The Operator is required by the UKGC to complete appropriate verification and ongoing monitoring (including source of funds and affordability assessments) before processing withdrawals. Failure to cooperate with such checks may result in delayed, limited or refused withdrawals in accordance with regulatory obligations.

Betting & Gameplay Rules

General Rules for Placing Bets

Game rules: Each Game available on the Website has its own rules, paytables and specific conditions, accessible within the Game interface or the help section. By placing a Bet, you confirm that you have read and understood the applicable Game rules.
Minimum and maximum stakes: Each Game has defined minimum and maximum stake limits, which may change from time to time. You are responsible for checking the applicable limits before placing a Bet.
Bet confirmation: A Bet is deemed placed once it is accepted and confirmed by the Operator's servers. The transaction history in your Account provides a record of your Bets. If a discrepancy arises between your device display and the Operator's records, the Operator's records shall prevail, subject to UKGC regulations and independent testing.
Random number generator (RNG): Outcomes of applicable Games are determined by certified RNG technology tested and approved by independent testing laboratories. This is part of the Operator's obligation to ensure fair and transparent gambling.

Cancellation and Modification of Bets

No unilateral changes by player: Once a Bet has been confirmed by the system, you cannot cancel, amend, or withdraw that Bet.
Operator's right to void: The Operator may void or adjust Bets where necessary to comply with law, regulation or Game rules, including (without limitation) where: (i) a technical or human error has occurred; (ii) a Game has malfunctioned; (iii) you have breached these Terms; or (iv) a Bet was placed after the actual outcome was known or should reasonably have been known.
Malfunction and errors: In the event of a malfunction of the Website or a Game, all affected Bets and payouts are void in accordance with the Game rules, and any funds mistakenly credited will be removed from your Account. If you withdraw funds credited in error, you must return such funds upon request and the Operator may recover them from subsequent deposits or winnings.

Conduct in Live Casino, Bingo and Chat

Respectful behaviour: You must behave respectfully towards the Operator's staff and other players at all times, including in live casino games, bingo rooms and any chat features. Abusive, insulting, threatening, discriminatory or harassing language or behaviour is strictly prohibited.
No collusion or cheating: You must not engage in fraudulent activity, collusion, use of bots, software assistance, exploitation of bugs or any other form of cheating. Such behaviour may lead to account closure, cancellation of Bets, forfeiture of winnings and reporting to relevant authorities.
No promotion or advertising: You must not advertise or promote any products, services or websites, or solicit other players, within chats or any interactive features on the Website.
Monitoring: The Operator may monitor and moderate chat communications and may suspend or remove chat access, and/or suspend your Account, where it reasonably believes that these rules have been breached.

Bonus Terms

Bonus Activation and Wagering Requirements

Promotional terms: All Bonuses and Promotions are subject to these Terms and to specific promotional terms displayed on the Website at the time of the offer. In case of conflict, the specific promotional terms prevail for that Promotion.
Eligibility: Bonuses are generally available only to newly registered or selected existing customers located in the UK and may be limited to one per person, household, IP address, payment method or device. The Operator may withhold or remove a Bonus where it reasonably suspects abuse.
Wagering requirements: Unless stated otherwise, Bonus Funds must be wagered a specified number of times (for example, 30x the Bonus amount) before they, and any associated winnings, become withdrawable. Wagering requirements, expiry dates and game weighting for each Promotion are set out in the relevant promotional terms.
Time limits: Bonuses typically carry an expiry period (for example, 30 days for Bonus Funds and 7 days for free spins) from the time of credit. If the wagering requirements are not met within the specified period, the Bonus and any associated winnings may be removed. Any timeframes in Promotions running in 2026 will be clearly stated in the applicable terms.

Prohibited Games, Actions and Bonus Abuse

Game restrictions: Certain Games may be excluded from contributing, or may contribute at a reduced percentage, towards wagering requirements. These restrictions are published in the promotional terms or in the general bonus rules on the Website.
Irregular play: The Operator may treat the following as irregular play or bonus abuse, including but not limited to: (i) placing single or multiple large bets that significantly exceed your usual bet size after a Bonus or promotion is accepted; (ii) low-risk or zero-risk betting, hedging or equal betting on different outcomes; (iii) colluding with other players to exploit Promotions; or (iv) using multiple accounts or VPNs to claim the same Promotion multiple times.
Consequences: In cases of suspected bonus abuse or breach of promotional terms, the Operator may remove Bonus Funds, cancel associated winnings, and/or close or suspend your Account in accordance with UKGC regulations and these Terms.

Combining Promotions

Non-combination rule: Unless expressly allowed in the promotional terms, Promotions cannot be combined. Only one active promotion (e.g. welcome bonus, reload bonus, or free spins offer) may apply to your Account at any given time.
Order of use: Where both real money and Bonus Funds are present in your Account, stakes may be deducted first from your real money balance, followed by Bonus Funds, unless stated otherwise in the promotional terms.
Withdrawal effect: Withdrawing real money before meeting wagering requirements may result in the forfeiture of active Bonuses and associated winnings, in line with the relevant promotional terms and applicable UK consumer protection standards.

Payments & Withdrawals

Deposit Methods and Limits

Permitted methods: Deposits may be made using debit cards and other payment methods made available on the Website from time to time (for example, certain e-wallets or bank transfers). The Operator does not currently accept credit cards for gambling transactions by UK customers, in line with UK law.
No cryptocurrency for UK customers: For UK-licensed operations under licence 38905, deposits and withdrawals in cryptocurrencies are not accepted. Any reference to crypto in generic materials does not apply to customers using rainbowrichas.com from the UK.
Deposit limits: Minimum and maximum deposit amounts per transaction or per period are displayed on the cashier page and may change. You may also set your own responsible gambling deposit limits via your Account.
Fees: The Operator does not generally charge deposit fees; however, your bank or payment provider may apply its own charges, for which the Operator is not responsible.

Withdrawals, Processing Times and Verification

Withdrawal methods: Withdrawals are normally processed via the same payment method used to deposit, where technically feasible and in accordance with regulatory requirements. If this is not possible, an alternative method may be offered, subject to additional checks.
Processing times: The Operator aims to review and process withdrawal requests within a reasonable period (for example, within 24 - 48 hours), but this may be longer where additional verification or source of funds checks are required in line with UKGC and anti-money laundering obligations.
Verification and checks: Before processing withdrawals, the Operator may conduct identity verification, source of funds and affordability checks. This may involve requesting supporting documents and information. You agree to cooperate with such checks. Failure to provide requested information may result in cancellation or delay of withdrawals and possible account suspension.
Limits and restrictions: Minimum and maximum withdrawal amounts may apply per transaction or per day/month. These are shown on the cashier page and may differ by payment method. The Operator may set additional limits where necessary for security, compliance or responsible gambling purposes.

Refunds, Reversals and Treatment of Bets and Bonuses

Refunds of deposits: Deposits are generally non-refundable once used to place Bets. In exceptional circumstances, and at the Operator's discretion, a refund of unused deposits may be considered in line with consumer protection requirements and anti-money laundering obligations.
Game malfunctions and void bets: Where a Game malfunction or technical error occurs, affected Bets may be voided and stakes refunded to your Account, or the Bet may be settled correctly based on genuine outcome data, in accordance with Game rules and UKGC guidance.
Chargebacks: If you initiate a chargeback or reverse a payment, the Operator may suspend or close your Account, recover outstanding amounts, and report the matter to relevant agencies where appropriate.
Bonus-related adjustments: If Bonus Funds or winnings are credited in error or contrary to these Terms, the Operator may remove such funds from your Account and, where necessary, adjust past transactions to correct the error, in line with consumer law and fair treatment obligations.

Limitation of Liability

Operator's Obligations and Fairness

Provision of Services: The Operator will provide the Services with reasonable skill and care and in accordance with its obligations under the UKGC licence 38905 and, where relevant for non-UK customers, the Gibraltar Gambling Commissioner licence RGL No. 46 (which does not govern UK-based use).
Accuracy of results: The Operator takes reasonable steps to ensure that Game outcomes, account balances and transaction records are accurate and correctly recorded. Independent testing laboratories certify the RNG used in applicable Games.
Player funds protection: Player funds are held in segregated accounts separate from business funds, providing a Medium level of protection as defined by the UKGC. In the event of insolvency, there is no absolute guarantee that all funds will be repaid, but segregation arrangements are designed to reduce risk.

Exclusions and Limits

Technical failures and external events: The Operator is not responsible for any loss arising from failures of your equipment, internet connection, telecommunications networks, or from events outside its reasonable control, including but not limited to power failures, strikes, civil disturbances or denial-of-service attacks.
No liability for unauthorised use: The Operator is not liable for losses arising from unauthorised access to your Account where you have failed to keep your login credentials secure, unless such failure is attributable to the Operator's negligence or breach of duty.
Maximum liability: To the fullest extent permitted by law, the Operator's aggregate liability to you for any single incident or series of related incidents arising out of your use of the Services shall not exceed the higher of: (i) the amount of your relevant Bet or wager; or (ii) the amount of money legitimately held in your Account at the time of the incident, excluding any Bonus Funds.
No exclusion of mandatory rights: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Intellectual Property Rights

Ownership

Content and software: All intellectual property rights in and to the Website, including but not limited to software, source code, databases, graphics, logos, trademarks, trade names, designs, text, audio and video content, belong to the Operator, its group companies or licensors.
Limited licence to use: You are granted a personal, non-exclusive, non-transferable and revocable licence to access and use the Website and Services solely for personal entertainment purposes, in accordance with these Terms.

Restrictions

No reproduction or distribution: You may not copy, reproduce, distribute, publish, modify, display, perform, transmit, make available to the public, create derivative works from, or otherwise use any part of the Website or its content without the prior written consent of the Operator, except where such use is expressly permitted by law.
No reverse engineering: You may not reverse engineer, decompile, disassemble or attempt to derive the source code of any software used in connection with the Website, except to the extent permitted by applicable law.
Third-party content: Certain content and Games are provided by third-party suppliers. All rights in such content remain with the respective owners and are used under licence.

Privacy & Data Protection

Privacy Policy: The Operator processes your personal data in accordance with its Privacy Policy, available at https://rainbowrichas.com/privacy. That policy explains what data is collected, how it is used, the legal bases for processing, your rights under applicable data protection laws, and how to exercise those rights.
Regulatory requirements: As a licensed gambling operator, the Operator is required to collect and process certain information for identity verification, anti-money laundering, counter-terrorist financing, fraud prevention and responsible gambling purposes, including source of funds and affordability assessments.
Marketing preferences: You may manage your marketing preferences via your Account settings or by following the instructions in marketing communications. The Privacy Policy sets out more detail on consent and opt-out mechanisms.

Changes to Terms

Right to amend: The Operator may amend these Terms from time to time to reflect changes in law, regulation, industry practice, the Operator's business operations, or to address security, technical or customer service needs.
Notification: Material changes will be communicated to you by appropriate means, which may include an on-site banner or pop-up, an in-account message, or email to the address registered on your Account. The updated Terms will be published at https://rainbowrichas.com/terms with an updated effective date.
Acceptance of changes: If you continue to use the Services after the updated Terms take effect, you will be deemed to have accepted them. If you do not agree with any change, you must stop using the Services and may request the closure of your Account and withdrawal of any remaining real money balance, subject to these Terms and regulatory obligations.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

Breach and risk-based actions: The Operator may suspend or close your Account, and/or restrict your access to the Services, where it reasonably believes that: (i) you have breached these Terms; (ii) you have provided false or misleading information; (iii) you are involved in fraud, money laundering, cheating, collusion or bonus abuse; (iv) you are using a VPN or other method to circumvent geographical restrictions; or (v) such action is necessary for legal, regulatory or security reasons.
Responsible gambling and affordability: The Operator may suspend or limit your Account as part of its safer gambling obligations, including where affordability assessments or patterns of play indicate that continued gambling may pose a risk to you. This may include applying deposit limits, time-outs, or permanent closure.
Dormant and self-excluded accounts: Where your Account is inactive for a prolonged period, it may be treated as dormant in accordance with the relevant policy, which may include administrative fees and eventual closure, subject to UK law. If you self-exclude, your Account will be suspended for the chosen period and you must not attempt to open new accounts during the exclusion.

Effect of Termination and Treatment of Funds

Notification: Where reasonably possible, the Operator will notify you by email or in-account message of any suspension or closure, stating the main reason, except where this would prejudice an investigation or be contrary to law or regulatory guidance.
Balances on closure: Upon closure of your Account, any remaining real money balance, excluding sums that are reasonably suspected to be linked to fraud, money laundering or other unlawful conduct, will normally be returned to you using an appropriate payment method, subject to any ongoing investigation and regulatory obligations.
Bonuses on closure: All Bonuses and associated winnings that have not met the applicable wagering requirements at the time of closure may be forfeited, unless required otherwise by law or consumer protection guidance.
Legal obligations: The Operator may be required to withhold or freeze funds, and to report suspicious activity, in compliance with anti-money laundering and other regulatory duties. In such cases, access to funds may be restricted and you may not be entitled to a refund of affected amounts.

Governing Law & Jurisdiction

Applicable law: For customers located in Great Britain using rainbow-richas-casino-united-kingdom via rainbowrichas.com, these Terms and any disputes arising from or relating to them, or to the Services, are governed by the laws of England and Wales.
Courts: Subject to the ADR provisions below, the courts of England and Wales have non-exclusive jurisdiction to hear any dispute arising out of or in connection with these Terms or your use of the Services.
Alternative Dispute Resolution (ADR): If you have a complaint that cannot be resolved through the Operator's internal complaints procedure, you may refer the dispute to the UKGC-approved ADR provider IBAS (Independent Betting Adjudication Service), in relation to Services provided under UKGC licence 38905. Details of the ADR process are available in the complaints section of the Website and from IBAS.
Regulatory oversight: You may also raise concerns with the UK Gambling Commission. However, the UKGC does not adjudicate individual consumer disputes; ADR or the courts are used for that purpose.

Contact Information

Website and online help: The primary way to contact the Operator is via the help and "Contact Us" sections of the Website at https://rainbowrichas.com, where you can access live support (where available), FAQs and web forms.
Email and phone: Specific customer support email addresses and telephone numbers may be updated from time to time. The most current contact details for customer support and responsible gambling assistance are published on the Website. Where an email address or phone number is provided there, you should use it for account, payment or gameplay queries.
Mailing and registered address: Details of the Operator's registered office and mailing address, as well as company registration and tax identification numbers (where applicable), are made available on the Website and in official corporate disclosures. At the time of these Terms, certain fields (including detailed company registration number and mailing address) are not specified in this summary document and should be obtained from the Website or corporate filings.
Regulator contact: Information about the Operator's UK licence can be found on the UKGC public register at https://gamblingcommission.gov.uk/public-register/business/detail/38905. Information about the Gibraltar licence RGL No. 46 (for non-UK operations) is available from the Gibraltar Gambling Commissioner.
ADR provider: For unresolved disputes relating to UK customers and UKGC licence 38905, contact IBAS using the details provided on their official website. Links and guidance are also provided in the complaints and disputes section of https://rainbowrichas.com.